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Customer Services Toolbox Talks
This course of Toolbox Talks contains all the talks that you are required to complete for the year.
For Information: You MUST complete the quiz at the end of each TBT for it to register as completed.
Failure to complete the quiz will highlight your account as having NOT completed your required quota.
Even if a tick is showing on a Toolbox Talk you can still complete and register it again for 2026
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Course Content
D.E.I Diversity, Equity & Equality, Inclusion
1 Quiz
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Acknowledging and Engaging our Guests (CS)
1 Quiz
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Multicultural Guest Experience (CS)
1 Quiz
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Great Conversations (CS)
1 Quiz
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Service with Sign Language (CS)
1 Quiz
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Perfecting questioning (CS)
1 Quiz
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6 Ideas in a Minute (Manager Led Activity) (CS)
1 Quiz
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Great stories (Manager Led Activity) (CS)
1 Quiz
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Positive Patrolling (CS)
1 Quiz
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Brand Ambassador (CS)
1 Quiz
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Service Recovery (CS)
1 Quiz
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Security with Service (CS)
1 Quiz
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