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Is a structured approach we use to meticulously track and evaluate the performance of our contracts. This initiative involves the active participation of our Senior Management and Department Representatives, ensuring that we consistently meet the high service standards expected from ABM.
Captures and scores our client’s centres from a customer’s perspective. Anyone in our business can complete a form as they visit and give an honest review of how they saw the centre on that particular day. Measures are consistent as we ask for feedback on a range of relevant factors that someone visiting your shopping centre would expect.
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